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Adjuster Portal

The three “P’s” in all business environments that utilize cloud-based services are: productivity, performance and profit. Altoserv is your partner to empower those goals, especially during the incredibly competitive times currently being faced. Whether you are an insurance carrier, independent adjuster, or any business that adjusts content insurance claims, Altoserv has the ways and means for you to bring consistency, increased productivity, and cost savings without investing in or deploying expensive and cumbersome technologies.

Altoserv’s cloud-based service places total control of the contents adjusting process in your hands, with:

  • 24/7 online availability without the need to install end-user software
  • Real-time filing / valuation and closure with less human error
  • Access to 750M+ replacement products from 3,000+ retailers
  • Fully automated LKQ matching and depreciation
  • Reduction in cycle time
  • Consistency in claims handling

Fully Automated Pricing

Altoserv has fully automated the process of identifying the LKQ selections for replacement of claim items. Our proprietary technology speeds the process of pricing a claim by identifying the best LKQ replacement for the claim item from millions of available items. We also automatically apply deprecation, further reducing the time it takes to process a claim.


Many insurance companies currently allow their adjusters wide latitude in how they approach settling a claim. This typically means each adjuster takes their own approach and the company is left without a consistent standard. This lack of consistency costs money. Third-party challenges often take advantage of this problem. In addition the company is not able to readily understand the variances in settlement costs without a standard approach to compare to.

Reduced Cost

Altoserv can reduce your claims administration cost by up to 50%. Ask your salesman how we can save you money.

Management Oversight

Management needs the ability to observe how claims are being adjusted. Insurance companies need to be able to audit claims for consistency, accuracy and adherence to company standards. Altoserv meets those criteria by providing online access to claims. Altoserv provides the necessary management tools from closed claims to real-time observance of claims in the process of being adjusted.

Ease Of Deployment

Access to Altoserv’s online service is readily accessible by any adjuster with a computer and a browser. Gone are the requirements of expensive configuration, new hardware purchases and customization to deploy and integrate a solution. Altoserv is a standalone solution that can be deployed to your workforce in a matter of minutes.


Altoserv records claim items, LKQ replacements, retailers and more. A comprehensive set of reports is available in PDF and XLS format. Custom reports are available as well.


Altoserv has built its online service with industry standard security, utilized by the largest and most sophisticated financial service organizations. Communication is secured with SSL encryption between the browser and the server and data resides in SQL databases that are routinely backed up to prevent data loss.

Choice Of Services

Altoserv enables you to benefit through two types of access:

  • Direct access and use by your adjusters
  • Contents data entry services where you provide the claims and we provide the labor

    • Either way, the problems of consistency and lack of oversight are gone. And reduced claims payouts will enhance your bottom line.

      Easy Decision

      Easy is the key word for you and your company.

      • Easy to deploy
      • Easy to use
      • Easy on the bottom line

      Altoserv gives you TCA, Total Competitive Advantage!

Easy-to-use and accurate, Altoserv provides consistency for all claims processed by your adjusters.


  • Insurance Carrier
  • Independent Claims Adjuster
  • Managing General Agency
  • Third Party Administrator

Contents Data Entry Service

  • Altoserv can help with your claims work load. We rapidly provide you with an accurate valuation report prepared by our experienced team. From a small loss to a total loss, Altoserv’s CDES is your solution.
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Special Pricing

  • Altoserv has negotiated special pricing for members of various professional associations.

Contents Data Entry Service

    Contents Claims do not need to be tedious and time consuming.

    Are you buried in a large backlog of contents claims? Altoserv can help you by offloading the tedious tasks of preparing inventory lists, finding and assigning LKQ items, and preparing reports that you can review to perform the adjusting function on.

    Email your voice dictated inventory walk through, or

    Fax / Email your written inventory sheets, or

    Complete our custom Excel based inventory spreadsheet for even faster turnaround.

    We are fast and efficient and use this same cloud-based service to prepare the inventory and price each item. Reports will be provided to you in Acrobat PDF or Microsoft Excel format and rapidly delivered electronically.

    Remember...when you ask Altoserv to do the contents valuation and report generation, you get all of the work and report for one low price.

    Give us a try today. Contact our CDES Team

Overworked? Overdue backlog of claims? Altoserv's contents data entry service can take over and reduce your stress levels. By serving up the lowest replacement cost available in real time, the service saves your company time and money.

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Learn How Escape A Building Or House Fire
Posted 10-13-2014 by Steig Westerberg

When it comes to a building or house fire, every second counts so it's important that you and your family are prepared and oddly enough, many aren't. You don't want to be stuck in a moment of panic and not know what to do. You need to come up with an escape plan which will help you, your family and even your pets out of your home quickly. Did you know that a small flame can get completely out of control in less than 30 seconds and become a major fire? Well it can and it just takes minutes for a home or building to fill with thick, poisonous smoke and end up engulfed in flames.


Come Up with a Fire Escape Plan

 Put together a fire escape plan and practice it at least twice a year with everyone in your household, including your children (and show them how to escape in case you're not around)), those with disabilities and even overnight guests. Your escape plan needs to include a map of each floor of your home, also showing all the windows and doors. In addition, be sure to test all your windows on a regular basis to make sure they're east to open. It's also a good idea to purchase a collapsible ladder. Another important consideration is to have your house or building number clearly marked.


Security Bars

If your home has security bars on the windows or doors it's crucial that they have quick release devices that make it possible for them to be open immediately in case of fire. It's also critical that everyone in the household knows how to use them. While security bars may keep your home safe from intruders, they can also trap everyone inside in the event of a fire, an obvious deadly situation. 


Specify a Meeting Place Outdoors and Take Attendance

Designate a meeting place a safe distance away from the front of your home. For instance, meet by the mail box at the end of your driveway or on the front sidewalk. Specifying a meeting place will make it easier to ensure that everyone exited the house safely and that no one gets hurt looking for someone who has already made it out safely. Also, make sure everyone in your home knows to call 911.


Before You Open a Door

During a fire, before opening a door, carefully touch it with the back of your hand to see if it's hot or cool to the touch; never use your palm because you just may need the use of both hands to exit the your home. If the door is cool to the touch, open it very slowly, backing out through the doorway (not face first, but be sure to look where you're going). If it's not possible to exit the home, close the door and cover any cracks around the door and vents in order to keep smoke out. Next, if possible, call 911 or your local emergency phone number if possible. State where you are and how many other people may be in the home. If a phone isn't available, grab something light in color or a flashlight and wave it in front of the window to signal for help. You may want to consider having a flashlight available in each room of the home and let everyone know where they are.


Get Down on the Floor

Whether you're about to exit a doorway or trying to make your way to safety, get down on the floor and crawl because the cleanest air will be toward the floor. It's a known fact that it's usually not the fires that kill people or even falling debris; more often than not it's a lack of oxygen and toxic smoke. Fire needs heat, oxygen and gas to expand and will take in more oxygen that you would. By crawling you way to an exit you'll have more oxygen available to you. It's important to remember that smoke contains toxic gases that can not only disorient you but overcome you. 


Once You're Out Stay Out

Once you've made it out of your home, don't rush back in. Your chances of saving anyone else in the home will be better once you get out if you notify the fire department using the 911 or other applicable system. You should never rush back into a burning building for whatever reason. If you find that someone's missing, or that your pets are trapped inside the home, tell the firefighters immediately; they're better prepared to perform rescues safely and securely. It's also important to note that teaching your children not to hide from firefighters should also be a part of your household's escape plan.


Fire Safety TTD

  • On a regular basis, perform a fire safety walk through of your home on a regular basis.
  • Install a fire alarm and sprinkler
  • Don't overload electrical sockets
  • Invest in a fire extinguisher
  • Don't leave candles unattended
  • Look for worn wires and don't run cords under furniture or rugs
  • Have your chimneys inspected and cleaned by a professional annually 
  • Don't leave cooking unattended and be sure your small appliances and stove are off prior to going to bed.
  • Use a metal mesh fireplace screen and if applicable, leave glass doors open when burning a fire
  • Change the battery in your fire alarm at least twice a year and test it once a month to be on the safe side.
  • Never smoke cigarettes in bed or leave them unattended. Also, keep matches and lighters out of the reach of children
  • If you use space heaters, position them where they can't be tipped over easily. Keep burnable items like blankets, clothes, towels or curtains away from stove burners or space heaters


Just remember, when a fire occurs, you might only have seconds to safely escape so exit immediately and following your escape plan, take the safest exit route. If you end up needing to make your escape through smoke, remember to crouch down and crawl low, underneath the smoke, keeping your mouth covered.

Tags: Fire


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