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Adjuster Portal

The three “P’s” in all business environments that utilize cloud-based services are: productivity, performance and profit. Altoserv is your partner to empower those goals, especially during the incredibly competitive times currently being faced. Whether you are an insurance carrier, independent adjuster, or any business that adjusts content insurance claims, Altoserv has the ways and means for you to bring consistency, increased productivity, and cost savings without investing in or deploying expensive and cumbersome technologies.

Altoserv’s cloud-based service places total control of the contents adjusting process in your hands, with:

  • 24/7 online availability without the need to install end-user software
  • Real-time filing / valuation and closure with less human error
  • Access to 750M+ replacement products from 3,000+ retailers
  • Fully automated LKQ matching and depreciation
  • Reduction in cycle time
  • Consistency in claims handling

Fully Automated Pricing

Altoserv has fully automated the process of identifying the LKQ selections for replacement of claim items. Our proprietary technology speeds the process of pricing a claim by identifying the best LKQ replacement for the claim item from millions of available items. We also automatically apply deprecation, further reducing the time it takes to process a claim.


Many insurance companies currently allow their adjusters wide latitude in how they approach settling a claim. This typically means each adjuster takes their own approach and the company is left without a consistent standard. This lack of consistency costs money. Third-party challenges often take advantage of this problem. In addition the company is not able to readily understand the variances in settlement costs without a standard approach to compare to.

Reduced Cost

Altoserv can reduce your claims administration cost by up to 50%. Ask your salesman how we can save you money.

Management Oversight

Management needs the ability to observe how claims are being adjusted. Insurance companies need to be able to audit claims for consistency, accuracy and adherence to company standards. Altoserv meets those criteria by providing online access to claims. Altoserv provides the necessary management tools from closed claims to real-time observance of claims in the process of being adjusted.

Ease Of Deployment

Access to Altoserv’s online service is readily accessible by any adjuster with a computer and a browser. Gone are the requirements of expensive configuration, new hardware purchases and customization to deploy and integrate a solution. Altoserv is a standalone solution that can be deployed to your workforce in a matter of minutes.


Altoserv records claim items, LKQ replacements, retailers and more. A comprehensive set of reports is available in PDF and XLS format. Custom reports are available as well.


Altoserv has built its online service with industry standard security, utilized by the largest and most sophisticated financial service organizations. Communication is secured with SSL encryption between the browser and the server and data resides in SQL databases that are routinely backed up to prevent data loss.

Choice Of Services

Altoserv enables you to benefit through two types of access:

  • Direct access and use by your adjusters
  • Contents data entry services where you provide the claims and we provide the labor

    • Either way, the problems of consistency and lack of oversight are gone. And reduced claims payouts will enhance your bottom line.

      Easy Decision

      Easy is the key word for you and your company.

      • Easy to deploy
      • Easy to use
      • Easy on the bottom line

      Altoserv gives you TCA, Total Competitive Advantage!

Easy-to-use and accurate, Altoserv provides consistency for all claims processed by your adjusters.


  • Insurance Carrier
  • Independent Claims Adjuster
  • Managing General Agency
  • Third Party Administrator

Contents Data Entry Service

  • Altoserv can help with your claims work load. We rapidly provide you with an accurate valuation report prepared by our experienced team. From a small loss to a total loss, Altoserv’s CDES is your solution.
Read More

Special Pricing

  • Altoserv has negotiated special pricing for members of various professional associations.

Contents Data Entry Service

    Contents Claims do not need to be tedious and time consuming.

    Are you buried in a large backlog of contents claims? Altoserv can help you by offloading the tedious tasks of preparing inventory lists, finding and assigning LKQ items, and preparing reports that you can review to perform the adjusting function on.

    Email your voice dictated inventory walk through, or

    Fax / Email your written inventory sheets, or

    Complete our custom Excel based inventory spreadsheet for even faster turnaround.

    We are fast and efficient and use this same cloud-based service to prepare the inventory and price each item. Reports will be provided to you in Acrobat PDF or Microsoft Excel format and rapidly delivered electronically.

    Remember...when you ask Altoserv to do the contents valuation and report generation, you get all of the work and report for one low price.

    Give us a try today. Contact our CDES Team

Overworked? Overdue backlog of claims? Altoserv's contents data entry service can take over and reduce your stress levels. By serving up the lowest replacement cost available in real time, the service saves your company time and money.

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How To Be Prepared For An Earthquake
Posted 11-19-2014 by Steig Westerberg

An earthquake is an accelerated shaking of the earth, a result of the shifting and breaking of rock underneath the earth's surface. One of the most destructive and frightening acts of nature, earthquakes strike suddenly and without warning, and can happen day or night, any time of the year. The United States alone has 45 states that are at moderate to extreme risk of earthquakes. The following safety tips will help you prepare for an earthquake.


Preparing Yourself and Your Family

  • Have an emergency kit in place (including a radio, flashlight, snacks, whistles, water, etc.) as well as a family communications plan.
  • Designate the safest place in your home and practice earthquake drills with your family, which will basically include drop, find cover and hold on.
  • Find out about the emergency plans that are in place in your area. In addition, listen to the instructions provided by the local emergency management authorities.


Preparing Your Home for an Earthquake

  • Fasten heavy items securely to the walls (shelves/bookcases, picture frames, mirrors) using closed hooks and/or earthquake putty. 
  • Place heavy or large objects on lower shelves and support top heavy objects and overhead light fixtures.
  • Place breakable items like china, glass and bottled foods in low cabinets that are closed with latches.
  • Objects like books, framed photos, lamps, basically any items that you keep on tables and shelves can become flying hazards during an earthquake, so you'll want to secure them with earthquake putty, adhesives and/or hooks. 
  • Secure electronics like televisions, computers, etc., with flexible nylon straps.
  • Store flammable products, pesticides and weed killers securely on the bottom shelves of closed, latched cabinets.
  • Secure your refrigerator, gas appliances, water heater and furnace by bolting them to the floor and/or strapping them using wall studs. You can also have an automatic gas shut off valve installed that is activated by strong vibrations. Contact your local gas company to find out if this is an option for you.
  • Fix any deep cracks in the foundation or ceilings and if you see any signs of structural defects, be sure to get professional advice.
  • Have any leaky gas connections and defective electrical wiring repaired because they're potential fire risks. In these cases, it's important that you get the appropriate professional help instead of trying to do it yourself.


If You Are Indoors

  • Locate your pre-designated safe spots, drop to the ground and take cover by getting under a durable piece of furniture, like a sturdy dining room table, and hold on tight until the shaking comes to a stop. If there isn't a sturdy desk or table near you, crouch down in an inside corner of the home or building and cover your head and face with your arms.
  • Stay clear of windows, any glass, outside walls or doors and anything that might fall, like furniture or light fixtures.
  • If you're in bed when an earthquake strikes, stay there (unless there's a heavy fixture above it or a window close by), use a pillow to protect your head and hold on. If staying in bed isn't safe, get up and move to the closest safe place.
  • If it's in close proximity, you can use a load bearing doorway for protection if you know for a fact that it's firmly reinforced. In this case you'll need to brace yourself on the side of the door that has the hinges so that the door can't swing toward you.
  • Stay indoors until the shaking stops and it's safe to go outside again. Studies have shown that most earthquake injuries happen when people inside buildings try to leave or move to different locations.


Note: Any advice regarding getting underneath furniture assumes that you are in an earthquake retrofitted structure, where the primary danger is from flying or falling debris. If the ceilings and walls are falling in or crumbling, it is suggested that you lie down next to a desk, sofa, bed, or another piece of furniture. Under these circumstances, the triangular space that is created when something like a wall, part of the ceiling, a bookshelf, etc. falls against a substantial piece of furniture, provides the best chance of not being crushed. Additional important factors to consider are that homes that aren't attached to foundations, mobile homes and buildings that have foundations that rest on unstable soils or landfills are at high risk during an earthquake.


If You're Outdoors, Stay There

If you are outdoors during an earthquake, move away from utility wires, street lights and buildings and stay where you are until the shaking stops. The most significant danger exists at exits, directly outside buildings and alongside any exterior walls. The ground movement caused by earthquakes is typically never the primary cause of injury and death; it's collapsing walls and falling debris.


If You're in a Moving Vehicle

Pull over to the side of the road, stop the vehicle as quickly as safety allows and remain in the vehicle. Keep clear of trees, being under or near buildings, overpasses and any utility wires. Once the earthquake is over, proceed cautiously and avoid any bridges, ramps or roads that may have been impaired by the earthquake.


Note: During an earthquake, it's quite common that driving may make you feel like there's something wrong with your vehicle. If this happens to you, don't panic and stop your vehicle in the middle of the road or freeway if traffic is still traveling around you. Instead, slow down, turn on your signal and carefully move over to the side of the road. If you find that others are doing the same thing, chances are good that you're experiencing an earthquake.


If You're Trapped Under Debris

If you find yourself trapped under debris, avoid moving around, kicking up dust and most important of all, don't light a match. If possible you'll also want to cover your mouth with any available clothing. To help rescuers find you, tap on a wall or pipe if available, or use a whistle if you have one which should have been available in your earthquake kit. You should only shout as a last resort because calling out can cause you to breathe in hazardous amounts of dust.


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