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Adjuster Portal

The three “P’s” in all business environments that utilize cloud-based services are: productivity, performance and profit. Altoserv is your partner to empower those goals, especially during the incredibly competitive times currently being faced. Whether you are an insurance carrier, independent adjuster, or any business that adjusts content insurance claims, Altoserv has the ways and means for you to bring consistency, increased productivity, and cost savings without investing in or deploying expensive and cumbersome technologies.

Altoserv’s cloud-based service places total control of the contents adjusting process in your hands, with:

  • 24/7 online availability without the need to install end-user software
  • Real-time filing / valuation and closure with less human error
  • Access to 750M+ replacement products from 3,000+ retailers
  • Fully automated LKQ matching and depreciation
  • Reduction in cycle time
  • Consistency in claims handling

Fully Automated Pricing

Altoserv has fully automated the process of identifying the LKQ selections for replacement of claim items. Our proprietary technology speeds the process of pricing a claim by identifying the best LKQ replacement for the claim item from millions of available items. We also automatically apply deprecation, further reducing the time it takes to process a claim.


Many insurance companies currently allow their adjusters wide latitude in how they approach settling a claim. This typically means each adjuster takes their own approach and the company is left without a consistent standard. This lack of consistency costs money. Third-party challenges often take advantage of this problem. In addition the company is not able to readily understand the variances in settlement costs without a standard approach to compare to.

Reduced Cost

Altoserv can reduce your claims administration cost by up to 50%. Ask your salesman how we can save you money.

Management Oversight

Management needs the ability to observe how claims are being adjusted. Insurance companies need to be able to audit claims for consistency, accuracy and adherence to company standards. Altoserv meets those criteria by providing online access to claims. Altoserv provides the necessary management tools from closed claims to real-time observance of claims in the process of being adjusted.

Ease Of Deployment

Access to Altoserv’s online service is readily accessible by any adjuster with a computer and a browser. Gone are the requirements of expensive configuration, new hardware purchases and customization to deploy and integrate a solution. Altoserv is a standalone solution that can be deployed to your workforce in a matter of minutes.


Altoserv records claim items, LKQ replacements, retailers and more. A comprehensive set of reports is available in PDF and XLS format. Custom reports are available as well.


Altoserv has built its online service with industry standard security, utilized by the largest and most sophisticated financial service organizations. Communication is secured with SSL encryption between the browser and the server and data resides in SQL databases that are routinely backed up to prevent data loss.

Choice Of Services

Altoserv enables you to benefit through two types of access:

  • Direct access and use by your adjusters
  • Contents data entry services where you provide the claims and we provide the labor

    • Either way, the problems of consistency and lack of oversight are gone. And reduced claims payouts will enhance your bottom line.

      Easy Decision

      Easy is the key word for you and your company.

      • Easy to deploy
      • Easy to use
      • Easy on the bottom line

      Altoserv gives you TCA, Total Competitive Advantage!

Easy-to-use and accurate, Altoserv provides consistency for all claims processed by your adjusters.


  • Insurance Carrier
  • Independent Claims Adjuster
  • Managing General Agency
  • Third Party Administrator

Contents Data Entry Service

  • Altoserv can help with your claims work load. We rapidly provide you with an accurate valuation report prepared by our experienced team. From a small loss to a total loss, Altoserv’s CDES is your solution.
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Special Pricing

  • Altoserv has negotiated special pricing for members of various professional associations.

Contents Data Entry Service

    Contents Claims do not need to be tedious and time consuming.

    Are you buried in a large backlog of contents claims? Altoserv can help you by offloading the tedious tasks of preparing inventory lists, finding and assigning LKQ items, and preparing reports that you can review to perform the adjusting function on.

    Email your voice dictated inventory walk through, or

    Fax / Email your written inventory sheets, or

    Complete our custom Excel based inventory spreadsheet for even faster turnaround.

    We are fast and efficient and use this same cloud-based service to prepare the inventory and price each item. Reports will be provided to you in Acrobat PDF or Microsoft Excel format and rapidly delivered electronically.

    Remember...when you ask Altoserv to do the contents valuation and report generation, you get all of the work and report for one low price.

    Give us a try today. Contact our CDES Team

Overworked? Overdue backlog of claims? Altoserv's contents data entry service can take over and reduce your stress levels. By serving up the lowest replacement cost available in real time, the service saves your company time and money.

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Should You Get Earthquake Insurance?
Posted 01-14-2015 by Steig Westerberg

Most people in the United States think they are safe from earthquakes, unless they live in California, of course. But the reality is that just in the last few years there have been earthquakes in other "safe" states such as Virginia, Colorado and Oklahoma. 


According to the earthquake map on the U.S. Geological Survey website there are only 8 states in the U.S. that haven't had a 3.5 or greater magnitude earthquake in the 3 decade period from 1974 to 2003. And, even though these states didn't record an earthquake in that time frame, that is not to say that they are safe. Since they are all surrounded by states that do have more frequent earthquakes, residents of these states are still susceptible to damage from a quake in a neighboring state!


And, if you think that only people living in California have to worry about earthquakes, think again, here is a list of the top 10 states with the highest number of earthquakes during the time frame of 1974 - 2003 in order of highest number of quakes to lowest:


1. Alaska 

2. California

3. Hawaii 

4. Nevada

5. Washington

6. Idaho

7. Wyoming

8. Montana

9. Utah

10. Oregon


If earthquakes are so common, why do so many homeowners opt not to get earthquake insurance? I recently interviewed Glenn Pomeroy, CEO of California Earthquake Authority and asked him that same question. 


According to Glenn there are several reasons homeowners don't invest in earthquake insurance:


1.  They basically believe that the odds of an earthquake happening aren't that large so they don't want to spend the money on earthquake insurance. 


2.  Many people mistakenly believe that the U.S. government will help them with repairs after an earthquake. The truth is that some federal money may be available but it will be in the form of a loan and you will need to pay it back. 


3. It's just too expensive and the deductibles are too high. And since most banks don't require earthquake insurance, consumers don't want to pay for it.


While earthquake insurance may not be for everyone, it is important to understand the ins and outs of earthquake insurance so you can determine whether or not you should add coverage. Remember too that standard homeowners policies do not cover damage from earthquakes. 


There are some significant differences between an earthquake policy and standard homeowners policies that you need to be aware of:


1. A major difference between an earthquake policy and traditional homeowners policy is the way the deductible is handled. With standard homeowners policies you can decide how high you want your deductible to be in dollars. The higher the deductible the lower the premiums you will pay. 


But with earthquake insurance your deductible is a percentage of the policy limit. The percentages can range from 2% all the way up to 15%. The higher percentages are found in states with the highest likelihood of earthquakes, as you would expect.


The bottom line is that you will almost be guaranteed to pay more out of pocket costs with an earthquake policy than you would with a traditional homeowners policy. 


2. The way the insurance policy covers personal possessions is also quite different between traditional homeowners policies and earthquake insurance. Normally, personal possessions are covered at a percentage of your policy limits. So, for example, if your home burned down and it was insured for $500,000 and your coverage was for 70% of policy limits you would get $350,000 to replace your belongings. 


But with an earthquake policy possessions are only covered to a set dollar amount, say $5,000. The logic being that after an earthquake many possessions will still be intact. Furniture, mattresses, etc. are often still usable after an earthquake but not usable after a fire or flood, for example.


Of course, some items such as electronics, may be more susceptible to damage in a quake, so you may want to invest in additional coverage.


3. What is excluded? As with traditional homeowners policies, earthquake insurance also has exclusions. Traditional homeowners policies only cover things like jewelry, furs, home office equipment, etc. to set amounts. If you have more invested in these items than your policy will cover, you will need to add additional coverage in the form of a rider to make sure you have adequate coverage.  


Most earthquake insurance policies excludes coverage on items such as your landscaping, pools, fence, detached structures such as shed or garages, chandeliers, fine china or crystal. 


As you can see, there are several significant differences between the way earthquake insurance works versus traditional homeowners insurance. 


Of course, this is just general information and could be different in your area. It's always best to talk to a reputable agent in your locale to determine if earthquake insurance makes sense for you.


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